Return & Refund Policy

Return & Refund Policy (Zackify)

At Zackify, we value your satisfaction. Please read our Return and Refund Policy carefully before placing an order.

🔄 Return Policy

Returns are accepted only if the product is:

Damaged or defective on arrival

Wrong item received

Size issue (if applicable and returnable)

You must raise a return request within 3 days of delivery.

Item should be unused, unwashed, and in original packaging with tags (if any).

📸 Return Process

To initiate a return:

1. Contact us on WhatsApp with your order ID.

2. Share clear photos of the product (for damage/issue verification).

3. Our team will guide you through the return process.

💰 Refund Policy

Refunds are processed only after the returned item is received and verified.

Refund will be credited to your original payment method or wallet (as applicable).

Processing time: 5-7 working days after return approval.

❌ No Return / No Refund Cases

If the customer provides wrong address/contact details.

If the product is used, washed, or damaged by the customer.

If the return window (3 days) has expired.